SMS Consent & Opt-In Policy

Program 1 — Encore Studio account notifications

Who sends: Encore Studio. Who receives: the studio owners and administrators who hold an Encore Studio account. These messages never go to a studio's students or families.

Message types: subscription billing and failed-payment notices, alerts when one of their clients signs an agreement or pays an invoice inside their account, account status alerts, and replies to support requests they open with us.

Frequency: varies, typically 1–5 messages per month. Msg & data rates may apply.

How consent is collected

1. The owner creates an account at my.encorestudio.app/sign-up and provides a mobile number.
2. Text notifications are off by default. No text is sent until the owner turns them on.
3. The owner opens Settings → Communications and checks an unchecked consent checkbox presented directly above the disclosure below.
4. The owner can turn text notifications off on the same screen at any time, or reply STOP to any message.

Direct link: www.encorestudio.app/sms-proof/owner-opt-in.png

Program 2 — A studio's messages to its own families

Who sends: an individual music studio, using its own dedicated phone number registered to that studio's own business. Who receives: parents and adult students enrolled at that studio.

Message types: lesson reminders, schedule changes and cancellations, makeup-lesson notices, invoice and payment reminders, recital and event announcements, and direct replies to questions a family sends the studio.

Frequency: varies by studio and by the family's lesson schedule, typically 2–8 messages per month. Msg & data rates may apply.

How consent is collected

A family is never texted until it opts in. There are exactly three ways to do that, and each shows the same unchecked box next to the same disclosure below:

1. A one-tap emailed link. The studio emails each family a link inviting them to opt in. The link opens a page, shown below, dedicated to that opt-in; nothing is sent until the family checks the box and submits it.
2. At enrollment. When a family enrolls online, the enrollment form presents the same unchecked-by-default box alongside the disclosure below. The family enters their own mobile number.
3. In the client portal. Under Messages settings, a parent can check the same box for their own number at any time, or turn texting off again.

A family that previously replied STOP can resume messages at any time by texting START to the studio's number. No other method — including a number a studio already has on file, or a number a family gave the studio in person — turns texting on. Contact lists are never purchased, rented, or shared between studios.

Stopping messages, and getting help

Both programs honor the standard keywords on every number, and every opt-out is recorded in our systems in addition to being enforced by the carrier:

• STOP (also STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) — stops all messages from that sender. A confirmation is sent, and nothing further is sent.
• START (also UNSTOP, YES) — resumes messages after a previous opt-out.
• HELP (also INFO) — returns the sender's name and contact details.

A recipient may also opt out by replying in their own words, by asking the studio directly, by turning messages off in their portal, or by emailing hello@encorestudio.app. Opt-out requests are honored promptly and always within ten business days, and an opt-out applies to every message type from that sender, including reminders and billing notices.

Mobile numbers and privacy

Mobile numbers and consent records are collected solely to deliver the messages described above. We do not sell, rent, or share mobile numbers or consent information with third parties, and they are never used for marketing by anyone other than the studio the family enrolled with. Numbers are shared only with the messaging carrier that delivers the message.

Full details are in our Privacy Policy and Terms of Service.