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Billing & payments — Encore Studio Help Center

Help › Billing & payments

Billing & payments

Your Encore Studio subscription, client payments, automatic payments, refunds, and sales tax.

Understanding plans and billingUpdated Oct 9, 2026What each Encore Studio plan includes, monthly and yearly pricing, and how to change plans from the billing portal.
Paying an invoiceUpdated Oct 9, 2026For families: paying a studio invoice from the email link or the family portal, by card or bank account, and what happens afterwards.
Paying your studio automaticallyUpdated Oct 9, 2026For families: what setting up autopay from a pay link means, what you agree to, the receipts you get, and how to stop.
Sales tax basicsUpdated Oct 9, 2026How the studio sales tax rate is applied to taxable line items, and what Encore does and does not do with tax.
Products and promo codesUpdated Oct 9, 2026Your price list: one-time and recurring products, how a first month is charged, rate per visit, sales tax per item, and the promo codes that discount them.
Automatic payments: how families get on autopayUpdated Oct 9, 2026How a family sets up autopay from an invoice's pay link, exactly what they agree to, the credit card fee, and where you see who is on it.
Changing tuition for a family on automatic paymentsUpdated Oct 9, 2026Encore will not charge a family more than they agreed to. What happens when you change a price, and how you keep automatic payments running through the change.
Recurring charges and batch pricingUpdated Oct 9, 2026How monthly billing runs: charges on the 1st, one invoice per family, changing one price or many at once, per-family rates, and ending a charge.
Refunding an invoiceUpdated Oct 9, 2026Send a full or partial refund to Stripe from the invoice, why it asks for a reason, and why a refunded invoice stays paid.